We are proud to provide our clients with ISO 15189 accredited services!

January 22, 2013

  Laboratory testing plays a critical role in the diagnostic process and in monitoring the effectiveness of therapy. Approximately two-thirds of important clinical decisions about the admission and discharge of patients from hospitals, and the prescription of medicines are based on laboratory test results. Testing demand has significantly increased and has become markedly more complex, necessitating the emphasis on quality management of laboratory activities.   Reducing medical errors and improving patient safety have become an international concern. The ISO 15189 Standard is a highly disciplined approach to implementation and sustaining of changes in clinical laboratories. The value of the new International Standard is irrefutable. Medical laboratories are the first medical discipline for which a specific International Standard has been elaborated and delivered, linking the needs of quality management systems with technical requirements that determine competence in clinical laboratories.   Quality management at the PHL focuses on transparency and accountability: To ensure optimal patient care outcomes and public health surveillance activities, the PHL ensures that the services it provides, and the use of these services, is safe, timely, efficient, effective, equitable, and patient-centered. Every step in the process of patient care carries a risk of harm; therefore, for activities that the laboratory is involved with, every possible manner of risk reduction shall be employed to ensure optimal outcomes. The PHL promotes a culture of responsibility and accountability to report self-identified opportunities for systematic quality improvement by individual employees, addressing quality management in a systems approach. For continuous quality improvement the total testing, where testing begins and ends at with the patient, should be considered the framework for identifying errors and related corrective actions. Co-operation and collaboration of the PHL with its clients is essential for assuring that all processes, including those carried out outside the laboratory walls, are investigated and monitored. Process analysis, documentation of all procedures and the identification of weak links are essential tools for changing and improving clinical practice. The use of evidence-based and clinical laboratory standards is a key factor for monitoring and improving any single step in the testing process. Simplification, communication, planned redundancy, surge capacity and back-ups, and error mitigation are focus areas for the PHL total quality management system.    

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